Expertise
Communicate
Communicate
any way
you want.
Our team has mastered the art of communications. We are attentive, available, and reliable for the implementation of perfect solutions in terms of telephony, contact centers, virtual meetings, and instant messaging.
Our unified communications services
Our expertise in unified communication helps you gain efficiency.
01
Analysis
Analysis
- Needs assessment
- Case study
- Feasibility study
- Risk assessment
02
Administration and management
Administration and management
- Master plan development
- Life cycle management
- Systems optimization and technological support
- Architecture study and design
- Project management
- Deployment and migration of equipment
- Documentation of technical and functional specifications
- Managed services
- Security of unified communications
- Encryption and integrity of communications
- Authentication, authorization, and accounting (AAA)
- Call permissions and phone fraud prevention
- Security of voice perimeters
- Security and conformity audit
03
Architecture
Architecture
- Network infrastructure auditing
- Total cost of ownership studies for various scenarios
- Drafting of a network architecture based on the needs assessment
04
Implantation and deployment
Implantation and deployment
- Implementation, deployment, migration, and support of VoIP solutions
- Upgrades / Updates
- Migration
- Deployment
- Development and implementation of management and monitoring tools
- Securing unified communications
05
Training
Training
- Transfer of knowledge after the implementation of new unified communications technologies
- Upskilling
- Training for your technical personnel
- Whiteboard training for your unified communications projects
- Training for your users
- Training for your administrative personnel (N1-N3)
06
Proposals, calls for tenders
Proposals, calls for tenders
Neutrality toward suggested technologies:
- Needs assessment including equipment
- Drafting of a model architecture
- Writing technical and administrative specifications for calls for tender
- Analysis of integrator and manufacturer responses
- Participation on the selection board
- Compliance letter
- Project management and acceptance of work (related to the calls for tenders)
Managed services
Trust our progressive maintenance and monitoring offer for the healthy management of your infrastructures. You can count on our proactivity, availability, and speed of intervention.
24hours
/
07days
Our unified communications solutions
Armed with its expertise in unified communications, our technical team can assist you through all your needs and challenges. Here are a few examples of solutions our advisors use daily:
- IP telephony
- Videoconferencing
- Client contact centers
- Recording solutions
- Instant messaging
- Cellphone mobility
- Telecommuting / videoconferencing solutions
Our services, your projects.
- PBX migration with IP technology
- Deployment of IP telephony solutions
- Solution design and architecture
- Migration strategies
- Personalized training (more than 30 000 IP telephony users trained)
- Implementation of several technologies for contact centers and call centers
- Level 2-3 support for unified communications and networks
- Level 3 support for IP telephony and networks, remotely or on site
- 24/7 support for telephony environments
- Configuration and implementation of dashboards for contact centers (statistics, performance indicators (KPI), etc.)
- Support and training on the use of statistics in contact centers
- Management of multi-site telephony systems throughout the world